FAQs
A girl should be two things: classy and fabulous. I am convinced that there can be luxury in simplicity. I wanted to dress the woman who lives and works, not the woman in a painting. It’s hard to balance everything. It’s always challenging. My relationships with producers or photographers – these are relationships that took years. I can’t get sucked into that celebrity thing, because I think it’s just crass. My aim is to make the poor look rich.
1.SHOPPING ON freshlumes.top
It is possible to make purchases on freshlumes.top without registering.
We nevertheless suggest creating an account, to access exclusive services and areas designed specifically for our customers.
In this section you can check the status of your order, access your order history and monitor the status of your delivery.
Search items:
For easier browsing of our catalogue, select a category from the navigation bar, or use the internal search and filter options to find specific items.
Product information:
On every product detail page, you will find all available size combinations, a description of the item and details regarding materials.
You can click on the product image to enlarge it and view all details.
How to order:
To purchase a product on freshlumes.top:
1. From the product detail page, select the desired size
2. Add the product to your Shopping bag
3. Access your cart through the icon at the top-right of the screen
4. Select a shipping option
5. Enter your delivery address and your billing address (if different from shipping address)
6. Enter your payment information
7. Make sure that all entered information is correct
8. Click “continue” then click “buy” to complete the purchase
Within few minutes, you’ll receive an e-mail confirming your order has been placed.
You will receive a second e-mail with a link to monitor your shipment once the package has left our warehouse.
2.How long will it take to get my package?
Depending on the distance, there is usually a delay of a few days in case of bad weather, and the average signing times for specific continents are as follows:
Americas: 5-7 days
Europe: 7-10 days
Middle East: 10 days
Southeast Asia: 8 days
3. I BOUGHT THE WRONG items. CAN I EXCHANGE MY ITEM?
Yes. Purchased items can only be exchanged with articles of the same model, in a different size, if available. To start the size exchange process, go to the returns section of My Account or go to the returns section as a Guest, and enter your details and the order number. When the process is complete, you will receive confirmation via email that the request for a size exchange has been received. It will include a shipping label and instructions for shipping the item. When the item has been received and processed, we will proceed with shipping of the new item.